stmate

Terms of Service

Last updated: 1 April 2026

1. Acceptance of Terms

By accessing or using stmate.com.au ("stmate", "we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the platform. We may update these terms from time to time, and your continued use of stmate constitutes acceptance of any changes.

2. Description of Service

stmate is an AI-powered real estate platform that enables users to search for, discover, and enquire about residential properties listed for sale or rent across Australia. Our services include:

  • Property search with natural language AI capabilities.
  • AI property assistant for questions about individual listings.
  • Property saving, alerts, and personalised recommendations.
  • Agent and agency directory.
  • Enquiry forms to connect buyers and renters with listing agents.

3. User Accounts

Some features require you to create an account. When you do, you agree to:

  • Provide accurate and complete information.
  • Keep your login credentials secure and confidential.
  • Notify us immediately of any unauthorised access to your account.
  • Accept responsibility for all activity that occurs under your account.

We reserve the right to suspend or terminate accounts that violate these terms or are used for fraudulent or unlawful purposes.

4. Property Listings

Property listings on stmate are sourced from publicly available data, real estate agents, and third-party providers. While we strive for accuracy:

  • We do not guarantee the accuracy, completeness, or timeliness of any listing information, including prices, features, images, or availability.
  • Listings may be removed or updated without notice as properties are sold, leased, or withdrawn.
  • You should independently verify all property details before making any purchasing or leasing decisions.

5. AI Features & Disclaimers

stmate uses artificial intelligence to power search, property analysis, and the property assistant chatbot. You acknowledge that:

  • AI-generated content (valuations, neighbourhood insights, chatbot responses) is provided for informational purposes only and should not be relied upon as professional advice.
  • AI valuations are estimates based on available data and may differ from actual market values.
  • The AI assistant may occasionally produce inaccurate or incomplete information. Always verify important details independently.
  • AI features do not constitute financial, legal, or real estate advice.

6. Acceptable Use

You agree not to:

  • Use stmate for any unlawful purpose or in violation of any applicable laws.
  • Scrape, crawl, or extract data from the platform using automated tools without our written consent.
  • Attempt to gain unauthorised access to our systems, servers, or databases.
  • Post false, misleading, or defamatory content.
  • Impersonate another person or entity.
  • Use the platform to harass, spam, or send unsolicited communications to agents or other users.
  • Interfere with or disrupt the operation of the platform.

7. Intellectual Property

All content on stmate — including but not limited to text, graphics, logos, icons, images, software, AI models, and the overall design of the platform — is the property of stmate or its licensors and is protected by Australian and international copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on stmate without our prior written permission.

8. Third-Party Links & Services

stmate may contain links to third-party websites, including agent websites, financial calculators, and external property portals. We are not responsible for the content, accuracy, or practices of any third-party sites and do not endorse them. Your use of third-party services is at your own risk.

9. Limitation of Liability

To the maximum extent permitted by Australian law:

  • stmate is provided "as is" and "as available" without warranties of any kind, express or implied.
  • We do not warrant that the platform will be uninterrupted, error-free, or free of viruses or other harmful components.
  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform.
  • Our total liability to you for any claims arising from your use of stmate shall not exceed the amount you have paid us (if any) in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless stmate, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the platform, your violation of these terms, or your infringement of any third-party rights.

11. Privacy

Your use of stmate is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using stmate, you consent to the data practices described in our Privacy Policy.

12. Termination

We may suspend or terminate your access to stmate at any time, with or without cause, and with or without notice. Upon termination, your right to use the platform ceases immediately. Sections of these terms that by their nature should survive termination (including liability, indemnification, and intellectual property) will continue to apply.

13. Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia. Any disputes arising from these terms or your use of stmate shall be subject to the exclusive jurisdiction of the courts of New South Wales.

14. Contact Us

If you have questions about these Terms of Service, contact us at: