stmate

Privacy Policy

Last updated: 1 April 2026

1. Overview

stmate.com.au ("stmate", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

2.1 Information You Provide

  • Account information: When you create an account, we collect your name, email address, and phone number.
  • Search activity: Property searches, saved properties, and search preferences.
  • Enquiry data: Messages you send to agents or through our platform.
  • AI chat conversations: Questions you ask our AI property assistant about specific listings.

2.2 Information Collected Automatically

  • Device & browser data: IP address, browser type, operating system, and device identifiers.
  • Usage data: Pages visited, features used, time spent, and interaction patterns.
  • Location data: Approximate location based on IP address or, with your consent, precise location for nearby property searches.
  • Cookies: We use essential and analytics cookies to improve your experience. See Section 7.

3. How We Use Your Information

We use your personal information to:

  • Provide, maintain, and improve our property search and AI features.
  • Personalise your experience, including search results and property recommendations.
  • Process enquiries and facilitate communication between you and property agents.
  • Power our AI property assistant with context about properties you're viewing.
  • Send service-related communications (e.g., saved property alerts, account updates).
  • Analyse usage trends to improve our platform and develop new features.
  • Comply with legal obligations and protect against fraud or misuse.

4. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Property agents: When you submit an enquiry, your contact details are shared with the relevant agent or agency.
  • Service providers: Trusted third parties who help us operate our platform (e.g., cloud hosting, analytics, AI model providers). These providers are contractually bound to protect your data.
  • Legal requirements: When required by law, regulation, or legal process.

5. AI & Data Processing

Our AI features (natural language search, property assistant, valuations) process property data and your search queries to provide intelligent responses. Your AI chat conversations are not used to train AI models. We use third-party AI model providers (such as Anthropic) to power our assistant — your queries are sent to these providers under strict data processing agreements.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), encrypted storage, access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies

We use the following types of cookies:

  • Essential cookies: Required for the platform to function (authentication, session management).
  • Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics). These can be disabled in your browser settings.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or outdated information.
  • Request deletion of your account and associated data.
  • Opt out of marketing communications at any time.
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

9. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law.

10. Third-Party Links

Our platform may contain links to third-party websites (e.g., agent websites, external property portals). We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at: